Tracking Your Order:
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. Please allow up to 48 hours for the tracking information to be updated.
Customs, Duties & Taxes:
Please be aware that international shipments may be subject to customs duties and taxes upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.
Shipping Restrictions:
Due to certain shipping regulations and restrictions, some products may not be eligible for shipping to specific countries. If this affects your order, we will notify you as soon as possible to make alternative arrangements.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If your package is lost or stolen, please contact the shipping carrier directly to file a claim.
Damaged Items:
If your item arrives damaged, please contact us within 7 days of receiving your order. Provide us with your order number, a description of the damage, and photos of the damaged item. We will work with supplier to resolve the issue and offer a replacement or refund.